plus779 Privacy Policy

plus779 is committed to protecting the privacy and personal data of every player and visitor who interacts with our platform. We understand that trust is the foundation of any long-term relationship — especially in the online gaming space — and we take our data protection responsibilities seriously. Whether you are a casual slot player in Quezon City, a live casino regular in Makati, or a PBA sports bettor in Cebu, the same high standards of data protection apply to your personal information.

This Privacy Policy is written in plain English to ensure all Filipino players can clearly understand their rights and our obligations. It has been prepared in accordance with the requirements of Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 (DPA) — and its Implementing Rules and Regulations, as well as the applicable circulars and advisories of the National Privacy Commission (NPC).

plus779 also processes certain personal data in compliance with PAGCOR's licensing requirements and the Republic Act No. 9160 (Anti-Money Laundering Act), as amended. Some of the data collection and retention practices described in this Privacy Policy are required by law and cannot be waived by individual players.

For the purposes of the Philippine Data Privacy Act of 2012, plus779 is the personal information controller in respect of all personal data collected through the plus779.net platform. As controller, plus779 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

plus779 has appointed a Data Protection Officer (DPO) in compliance with the NPC's requirements for personal information controllers engaged in large-scale processing of sensitive personal information. The DPO is responsible for overseeing plus779's data protection compliance program and serving as the point of contact for data subject rights requests and NPC inquiries.

plus779 collects personal data from you in three main ways: data you provide directly during registration and account use, data we collect automatically as you use the platform, and data received from third-party service providers such as payment processors and KYC verification partners. The categories of data we collect are set out in the table below.

plus779 does not collect sensitive personal information beyond what is strictly required for KYC and regulatory compliance. We do not collect information relating to your racial or ethnic origin, religious beliefs, health conditions (except as relevant to responsible gaming support), or political affiliations.

plus779 processes your personal data only for specific, legitimate purposes. Each processing activity is grounded in one or more lawful bases as recognized under the Data Privacy Act. The primary purposes for which we process your data are described below:

• Account Registration and Management: To create and maintain your player account, verify your identity at sign-up, and provide you with access to the platform. Legal basis: performance of contract.
• Transaction Processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, and other supported payment methods. Legal basis: performance of contract; legal obligation (AMLA compliance).
• KYC and Identity Verification: To comply with PAGCOR licensing requirements and AMLA regulations by verifying that players are who they claim to be before processing withdrawals. Legal basis: legal obligation.
• Fraud Detection and Security: To detect and prevent unauthorized access, multi-accounting, bonus abuse, money laundering, and other forms of fraudulent or prohibited conduct. Legal basis: legitimate interests; legal obligation.
• Responsible Gaming Monitoring: To identify patterns of play that may indicate problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion. Legal basis: legal obligation (PAGCOR responsible gaming requirements); legitimate interests.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 support channel. Legal basis: performance of contract; legitimate interests.
• Platform Improvement and Analytics: To analyze how players use the platform so we can improve features, fix issues, and optimize the user experience. Legal basis: legitimate interests.
• Marketing Communications: To send you promotional offers, bonus notifications, and relevant gaming updates — but only where you have opted in to marketing communications. Legal basis: consent. You may withdraw consent at any time by updating your account preferences or contacting support.
• Legal and Regulatory Compliance: To meet our reporting obligations to PAGCOR, the AMLC, the BIR, and other Philippine government authorities as required by law. Legal basis: legal obligation.

plus779 does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the minimum extent necessary for the stated purpose:

• Payment Processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other payment providers receive the transaction data necessary to process your deposits and withdrawals. These providers are subject to their own privacy policies and relevant Philippine financial regulations.
• KYC Verification Partners: plus779 uses third-party identity verification service providers to assist with document verification. These providers process your KYC documents strictly for the purpose of identity verification and under data processing agreements that bind them to confidentiality and data security obligations.
• Game Content Providers: Third-party game studios and providers whose games are available on plus779 may receive anonymized or pseudonymized session data for the purpose of game operation, fair play auditing, and jackpot pool management. Where any personally identifiable data is shared, it is subject to data processing agreements.
• Regulatory Authorities: plus779 is required by law to report certain transactions and player information to PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other government bodies. Such disclosures are made in compliance with applicable law and are not discretionary.
• Law Enforcement: plus779 may disclose personal data to law enforcement authorities where required to do so by a valid legal order, court order, or regulatory direction.
• Platform Service Providers: Cloud hosting providers, IT security vendors, customer support platforms, and email delivery services may process limited personal data as sub-processors, strictly to provide services to plus779 and under binding contractual obligations.

plus779 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention principles apply:

• Active Account Data: Retained for the duration of the player's registered account and for a period of five years following account closure, in accordance with PAGCOR record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five years following the last transaction, as required by the AMLA and its implementing regulations. This retention obligation cannot be waived by the data subject.
• Financial Transaction Records: Retained for five years following the transaction date, in compliance with AMLA and BIR record-keeping obligations.
• Gaming Activity Logs: Retained for three years following the date of the recorded session or bet, for audit and dispute resolution purposes.
• Customer Support Communications: Retained for two years following the closure of the support ticket or query, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the period of consent plus two years following withdrawal of consent, to demonstrate compliance with consent requirements.
• Technical Logs and IP Records: Retained for 90 days under standard operations, and up to two years where flagged for security investigation.

Upon the expiry of applicable retention periods, plus779 will securely delete or anonymize personal data in accordance with approved disposal procedures. Anonymized aggregate data may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data under the Data Privacy Act.

plus779 implements a layered security architecture to protect your personal data against unauthorized access, accidental loss, destruction, and disclosure. Our technical and organizational security measures include:

• TLS 1.2 / TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive personal data and KYC documents stored at rest.
• Role-based access controls (RBAC) ensuring that only authorized personnel with documented business need can access personal data.
• Multi-factor authentication (MFA) required for all staff accessing systems that contain personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• 24/7 security monitoring and intrusion detection systems.
• Comprehensive data breach response plan, including NPC notification procedures compliant with the Data Privacy Act's 72-hour breach notification requirement.
• Annual data protection training for all staff who handle personal data.

While plus779 employs robust security measures, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their plus779 account, enable two-factor authentication where available, and contact support immediately at [email protected] if they suspect unauthorized access to their account.

plus779 uses cookies, web beacons, pixel tags, and similar tracking technologies to operate and improve the platform. The categories of cookies we use are described below:

You can manage and disable non-essential cookies through your web browser's settings. Note that disabling functional or analytics cookies may affect your experience on the platform. Disabling essential or security cookies will prevent normal operation of the platform. Instructions for managing cookies are available in the help documentation of all major browsers.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by plus779:

• Right to be Informed: You have the right to know what personal data plus779 collects about you, the purposes for which it is processed, and who it is shared with. This Privacy Policy is the primary vehicle through which we fulfill this right.
• Right to Access: You have the right to request a copy of the personal data plus779 holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most of your account information directly through your account settings page.
• Right to Erasure: In certain circumstances, you have the right to request that plus779 delete your personal data. Note that this right is subject to limitations where retention is required by law — such as KYC data retained under AMLA obligations — or where the data is necessary for the establishment, exercise, or defense of legal claims.
• Right to Object: You have the right to object to certain types of processing, including processing for direct marketing purposes. You can opt out of marketing communications at any time through your account preferences.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to request its transfer to another controller where technically feasible.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe plus779 has processed your personal data in violation of the Data Privacy Act. The NPC's contact details are available at privacy.gov.ph.

To exercise any of your data subject rights, please contact plus779's Data Protection Officer by sending an email to [email protected] with the subject line "Data Subject Rights Request." We will respond to your request within 15 business days of receipt. We may require you to verify your identity before processing your request.

plus779 implements age verification controls during the registration process, requiring players to declare their date of birth and confirm they are 21 years of age or older. KYC verification further confirms age through government-issued identity documents before withdrawal privileges are activated.

If plus779 becomes aware or has reason to believe that a registered player is under 21 years of age, we will immediately suspend the account, void any transactions made from the account, and retain data only to the extent required to report the incident to PAGCOR and prevent the individual from re-registering. Any funds deposited by an underage player will be returned to the payment source after verification.

If you are a parent or guardian and believe that your child under the age of 21 has registered on plus779, please contact [email protected] immediately so we can investigate and take appropriate action.

plus779 primarily processes and stores personal data within the Philippines. However, certain service providers — including cloud infrastructure partners and game content providers — may process data in other jurisdictions as part of their service delivery.

Where personal data is transferred outside the Philippines, plus779 ensures that such transfers comply with the Data Privacy Act's cross-border transfer provisions, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the NPC, or
• Implementing appropriate safeguards such as standard contractual clauses or binding corporate rules that provide equivalent protections to those afforded under Philippine law, or
• Obtaining your explicit consent to the specific transfer where required.

A list of countries or regions where third-party processors may be located is available upon request by contacting [email protected].

plus779 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When we make material changes — meaning changes that significantly affect your rights or how we handle your personal data — we will notify you by email to your registered address and/or by a prominent notice on the platform, with at least 14 days' advance notice before the changes take effect.

For non-material changes such as clarifications, typographical corrections, or contact detail updates, the revised Privacy Policy will be published on this page with an updated "Last Updated" date, and will take effect upon publication.

We encourage you to review this Privacy Policy periodically to stay informed about how plus779 protects your personal data. The version of this Privacy Policy in effect at the time of any data processing activity governs that activity.

For any privacy-related questions, concerns, data subject rights requests, or to contact plus779's Data Protection Officer, please use the following contact details:

For questions about responsible gaming or to access self-exclusion tools, please visit our Responsible Gaming page. For general account and platform support, our customer support team is available 24/7 at [email protected].